Terms & Conditions

THANK YOU FOR SHOPPING AT DOLL & BRAT

TERMS & CONDITIONS

Due to the handmade quality of our products, turnaround time on all orders is 1-5wks to produce our products, however there are times where turnaround can be pushed out to 6-8wks when there is an influx of orders, but we endeavour to to provide you your order as soon as possible.

REFUND POLICY

Doll & Brat hope that you enjoy your purchase and we understand you cannot try our items on before purchasing. Sale Items are subject to the same returns policy and must meet the below terms and conditions. If you wish to return your items and require a refund or exchange an item/s from your order please notify your intention within 14 working days from the date your item/s were posted and email us at hello@dollandbrat.com.au, should they meet the below criteria:

  • Item/s need to be sent back to us new, unused with all designer tags still attached
  • We do not exchange, refund an item if you have had a change of mind, or would like a different design than what you specified from the original order. We do not offer free delivery for "change of mind" returns and exchanges.
  • If item/s are returned in any other state, we may need to send these back you, however our customer care team will contact you.

***Please note that if you wish to return an item due to damage, or if you were sent the incorrect item, email hello@dollandbrat.com.au with your order number and return.

DAMAGED ITEMS

If your item/s are damaged, please contact us, email hello@dollandbrat.com.au within 14 working days from the date your item/s were posted. If an item/s needs to be returned you will be liable for the cost of shipping. Once the item/s has been received by Doll & Brat it will be assessed and if deemed to be a fault in the manufacture of the item/s, we will offer you a refund. If the item/s is assessed and is not deemed to be a fault in the manufacture of the item/s, we will return the item/s to you.

LOSS OF AN ITEM/S

Doll & Brat is not liable for the loss of item/s once it leaves our head office.

We cannot guarantee that the item/s you have purchased will be identical to the photo you have viewed, however we try our best to ensure we provide you with a product that you are satisfied with.

For all enquiries please contact us at hello@dollandbrat.com.au.

CONTACT US 

hello@dollandbrat.com.au 

Adelaide, South Australia, Australia 5000